Refund Policy

Refund & Returns Policy:

In the unlikely event that the ‘Universal Ground Probe’ or any other item is out of stock you will be notified within 72 hours, although in practice usually the same day, you will be provided with the option of an immediate refund or deferred delivery, you will decide!

All products and goods, unless otherwise specified carry a manufacturer’s warranty of 12 months and if  damaged or  faulty, due to workmanship will be repaired or replaced within 14 days of their return.  In the unlikely event that goods are supplied in a non-working condition ‘Universal Ground Probe’ must be notified within 7  days of their receipt.

Should you wish to return the goods to ‘Universal Ground Probe’ for repair or replacement, the goods must be returned within 7 days and in the same condition as supplied inclusive of original packing?

If you merely wish to return non faulty purchases, for whatever reason,   purchases must be returned within 7 days and in the same condition and packaging as supplied, however “Universal Ground Probe’ reserves the right to apply a 30% restocking fee with all non-faulty goods returned.

At all times ‘Universal Ground Probe’ retains complete discretion and reverses all rights to accept or refuse the return of all goods which have not been damaged or otherwise compromised. For further information please contact Jon Preston 0419171962 or write to Universal Ground Probe Pty Ltd.,  P.O.Box 1581.  ALBANY.  W.A.   6331